Privacy Statement and Cookie Statement

Last Updated: September 02, 2021

First things first – your privacy is important to us. That might be the kind of thing all these notices say, but we mean it. You place your trust in us by using balitourist.tours services, and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers' interest and are transparent about the processing of your personal data.

This is a summary of our Privacy Statement. To review our Privacy Statement in full, please scroll down.

This Privacy Statement is designed to describe:

>How and what type of personal information we collect and use
      >When and with whom we share your personal information
      >What choices you can make about how we collect, use, and share your personal 
         information

We collect personal information when:

>You give us the information
> We collect it automatically
> We receive it from others

When you create an account on one of our sites, sign up to receive offers or information, or make a booking using our platform, you give us your personal information. We also collect such information through automated technology such as cookies placed on your browser, with your consent where applicable, when you visit our sites or download and use our Apps. We also receive information from affiliated companies within balitourists.com, as well as business partners and other third-parties, which help us improve our platform and associated tools and services, update and maintain accurate records, potentially detect and investigate fraud, and more effectively market our services. 

Your personal information may be shared to help you book your travel and/or vacation, assist with your travel and/or vacation stay, communicate with you (including when we send information on products and services or enable you to communicate with travel providers and/or property owners), and comply with the law. The full Privacy Statement details how personal information is shared.

You can exercise your data protection rights in various ways. For example, you can opt out of marketing by clicking the “unsubscribe” link in the emails, in your account as applicable, or contacting our customer service. 

More information about our privacy practices is in our full Privacy Statement. You can also contact us as described below in the “Contact Us” section to ask questions about how we handle your personal information or make requests about your personal information.

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When you use our platform, Apps, or associated tools or services, we may collect the following kinds of personal information from you as needed:

> Name, email address, telephone number, and home, business, and billing addressees

> Government issued Identification required for booking or identity verification, such as
    passport, driver’s license, and government redress numbers, and for vacation property
    owners, tax identification number
> Payment information such as payment card number, expiration date, and billing 
    address
> Travel-related preferences and requests such as favorite destination and 
    accommodation types, and special dietary and accessibility needs, as available
> Loyalty program and membership information
> Birth date and gender
> Geolocation
> Images, videos, and other recordings
> Social media account ID and other publicly available information
> Communications with us (such as recordings of calls with customer service 
    representatives for quality assurance and training purposes)
> Searches you conduct, transactions, and other interactions with you on our online 
    services and Apps
> Other communications that occur through the platform among partners and travelers,
    and in-group chat and traveler-collaboration tools
> The searches and transactions conducted through the platform

> Data you give us about other people, such as your travel companions or others for 
    whom you are making a booking
> Information we receive about you from other Expedia Group companies and third 
    parties such as our business and affiliate partners and authorized service providers 
    which may include updated contact information, demographic information, interests,
    and purchase history, which we may add to your account or profile and use for 
    market research and analysis

When you install any of our apps or use our platform, we automatically collect the following types of information from your device:

>IP address
> Device type
> Unique device identification numbers
> Internet browser-type (such as Firefox, Safari, Chrome, and Internet Explorer)
> Internet Service Provider
> Operating System
> Mobile carrier
> How your device has interacted with our online services, including the pages accessed,
    links clicked, trips viewed, and features used, along with associated dates and times
> Details of any referring website or exit pages, as well as general geographic location 
    (such as at the country or city-level)

Our Cookie Statement further explains how we use cookies and similar tracking technology.

 

 

 

 

When you download and use any of our mobile apps, we collect certain technical information from your device to enable the app to work properly and as otherwise described in this Privacy Statement. That technical information includes:

>Device and telephone connectivity information such as your carrier, network type, 
   network operator, subscriber identity module ("SIM") operator, and SIM country
> Operating system and version
> Device model
> Performance and data usage
> Usage data, such as dates and times the app accesses our servers, the features and 
    links clicked in the app, searches, transactions, and the data and files downloaded to 
    the app
> Device settings selected or enabled, such as Wi-Fi, Global Positioning System ("GPS"),
    and Bluetooth (which may be used for location services, subject to your permission as
    explained below)
    Mobile device settings
> Other technical information such as app name, type, and version as needed to provide
    you with services

Depending on your device’s settings and permissions and your choice to participate in certain programs, we may collect the location of your device by using GPS signals, cell phone towers, Wi-Fi signals, Bluetooth or other technologies. We will collect this information, if you opt in through the app or other program (either during your initial login or later) to enable certain location-based services available within the app (for example, locating available lodging closest to you). To disable location capabilities of the app, you can log off or change your mobile device’s settings.

We use your personal information for various purposes described below, which depend on the site you visit or the app you use. 

Your Use of Online Sites, Apps, and Services:

>Book the requested travel or enable vacation property/tours booking
> Provide services related to the booking and/or account
> Create, maintain, and update user accounts on our platform and authenticate you as a
    user
> Maintain your search and travel history, accommodation, tour activities and travel 
    preferences, and similar information about your use balitourist.tours platform and 
    services, and as otherwise described in this Privacy Statement
> Enable and facilitate acceptance and processing of payments, coupons, and other 
    transactions
> Administer loyalty and rewards programs
> Collect and enable booking-related reviews
> Help you to use our services faster and easier through features like the ability to sign-
    in using your account within the online services and sites of some of the 
    balitourist.tours company

Communications and Marketing:

>Respond to your questions, requests for information, and process information choices
> Enable communication between you and the travel supplier like hotels and vacation 
    property owners
> Contact you (such as by text message, email, phone calls, mail, push notifications, or 
    messages on other communication platforms) to provide information like travel 
    booking confirmations and updates, for marketing purposes, or for other purposes as
    described in this Privacy Statement
> Market our products and services, optimize such marketing to be more relevant to
    you, and measure and analyze the effectiveness of our marketing and promotions
> Administer promotions like contests, sweepstakes, and similar giveaways

Other Business Purposes and Compliance

>Conduct surveys, market research, and data analytics
> Maintain, improve, research, and measure the effectiveness of our sites and apps,
    activities, tools, and services
> Monitor or record calls, chats, and other communications with our customer service 
    team and other representatives, as well as platform communications between or 
    among partners and travelers for quality control, training, dispute resolution, and as
    described in this Privacy Statement
> Create aggregated or otherwise anonymized or de identified data, which we may use
    and disclose without restriction where permissible
> Promote security, verify identity of our customers, prevent and investigate fraud and 
    unauthorized activities, defend against claims and other liabilities, and manage other
    risks
> Comply with applicable laws, protect our and our users’ rights and interest, defend 
    ourselves, and respond to law enforcement, other legal authorities, and requests that 
    are part of a legal process
> Comply with applicable security and anti-terrorism, anti-bribery, customs and 
    immigration, and other such due diligence laws and requirements
> Operate our business using lawful business purposes and as permitted by law

We will collect personal information from you only (i) where the personal information is necessary to perform a contract with you (e.g., manage your booking, process payments, or create an account at your request), (ii) where the processing is in our legitimate interests and not overridden by your rights (as explained below), or (iii) where we have your consent to do so (e.g., sending you marketing communications where consent is required). In some cases, we will have a legal obligation to collect personal information from you such as where it is necessary to use your transaction history to complete our financial and tax obligations under the law.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). 

Certain countries and regions allow us to process personal information on the basis of legitimate interests. If we collect and use your personal information in reliance on our legitimate interests (or the legitimate interests of any third-party), this interest will typically be to operate or improve our platform and communicate with you as necessary to provide our services to you, for security verification purposes when you contact us, to respond to your queries, undertaking marketing, or for the purposes of potentially detecting or preventing illegal activities. 

We may in some cases use automated decision-making, for example, in relation to assessing fraudulent transactions or suspicious activity on our site. As part of this processing, automated decisions may be made by putting your personal information into a system and the decision is calculated using automatic processes. If you pose a fraud risk, this may affect your ability to book on our site. You may have rights in relation to automated decision making, including the ability to request a manual decision-making process instead or contest a decision based solely on automated processing. If you want to know more about your data protection rights, please see the Your Rights and Choices section below. 

 

 

We share your personal information as described below and in this Privacy Statement, and as permitted by applicable law.

>balitourist.tours.
   We share your personal information within the balitourist.tours
   balitourist company share, access and use your personal information as described in
   this Privacy Statement.
> Third-party service providers.
    We share personal information with third-parties in
    connection with the delivery of services to you and the operation of our business (for
    example, to provide credit card processing, customer service, business analytics, and
    fraud prevention and compliance services, and to serve you with advertising tailored
    to your interests). These third-party service providers are required to protect personal
    information we share with them and may not use any directly identifying personal
    information other than to provide services we contracted them for. They are not
    allowed to use the personal information we share for purposes of their own direct
    marketing (unless you have separately consented with the third-party under the terms
    provided by the third-party).
> Travel suppliers.
    We share personal information with travel-related suppliers such as
    hotels, airlines, car-rental companies, insurance, vacation-rental property owners and
    managers, and where available, activity providers, rail, or cruise lines who fulfill your
    booking. Please note that travel suppliers may contact you to obtain additional
    information if and as required to facilitate your booking or to otherwise provide the
    travel or associated services.
> Business partners and offers.
    If we promote a program or offer a service or product in conjunction with a third-
    party business partner, we will share your information with that partner to assist in
    marketing or to provide the associated product or service.  In most of those cases, the
    program or offer will include the name of the third-party business partner, either
    alone or with ours, or you will be redirected to the website of that business with
    notice. An example of such a business-partner relationship would be a third-party
    loyalty program for which you could earn points by completing a booking on our
    platform.
> Other Third-Parties.
    When you access certain features like Facebook’s “Like” button or a single sign-on
    that allows you to login with your social media credentials to our online services, you
    will share information with the third-party, like a social media company, such as the
    fact that you have visited or interacted with us. The third-party provider may combine
    this information with other information they have about you. The personal
    information shared will be governed by the third-party provider’s privacy policy
    (including any personal information we may access via the third-party provider). The
    third-party providers should inform you about how you can modify your privacy
    settings on their site.
> Legal rights and obligations.
    We may disclose your personal information to enforce our policies, or where we are
    permitted (or believe in good faith that we are required) to do so by applicable law,
    such as in response to a request by a law enforcement or governmental authority, in
    connection with actual or proposed litigation, or to protect and defend our property,
    people and other rights or interests. We may also share your personal information
    pursuant to a subpoena or other legal request, or as necessary to remit certain taxes
    in the course of processing payments as required by law or legal process.
> Corporate
    We may share your personal information in connection with a corporate transaction, 
    such as a divestiture, merger, consolidation, assignments or asset sale, or in the 
    unlikely event of bankruptcy. In the case of any acquisition, we will inform the buyer it
    must use your personal information only for the purposes disclosed in this Privacy 
    Statement.

You have certain rights and choices with respect to your personal information, as described below:

>If you have an account with us, you may change your communication preferences by
   either (1) logging in and updating the information in your account 
> You can control our use of certain cookies by following the guidance in our Cookie
    Statement 
> You can update the accuracy of your information at any time by either logging into 
    your account or contacting us
> If you no longer wish to receive marketing and promotional emails, you may 
    unsubscribe by clicking the ‘unsubscribe’ link in the email. You can also log into your
    account to change communication settings or contacting us here. Please note that if 
    you choose to unsubscribe from or opt out of marketing emails, we may still send you 
    important transactional and account-related messages from which you will not be 
    able to unsubscribe
> For our mobile apps, you can view and manage notifications and preferences in the 
    settings menus of the app and of your operating system

> If we are processing your personal information on the basis of consent, you may 
    withdraw that consent at any time by contacting us. Withdrawing your consent will 
    not affect the lawfulness of any processing that occurred before you withdrew 
    consent and it will not affect our processing of your personal information that is 
    conducted in reliance on a legal basis other than consent

Certain countries and regions provide their residents with additional rights relating to personal information. These additional rights vary by country and region and may include the ability to:

>Request a copy of your personal information
> Request information about the purpose of the processing activities
> Delete your personal information
> Object to our use or disclosure of your personal information
> Restrict the processing of your personal information
> Opt-out of the sale of your personal information
> Port your personal information
> Request information about the logic involved in our automated decision-making used
    in our fraud prevention practices and the result of such decisions

In addition to the above rights, you may have the right to complain to a data protection authority about our collection and use of your personal information. However, we encourage you to contact us first so we can do our best to resolve your concern. You may submit your request to us using the information in the Contact Us section. We respond to all requests we receive from individuals wanting to exercise their personal data protection rights in accordance with applicable data protection laws.

The personal information we process may be transmitted or transferred to countries other than the country in which you reside. Those countries may have data protection laws that are different from the laws of your country.

We have taken appropriate steps and put safeguards in place to help ensure that your personal information remains protected in accordance with this Privacy Statement
We also require that third-party service providers to whom a data transfer is made has appropriate safeguards in place to protect your personal information, in compliance with applicable data protection law. 

 

 

We want you to feel confident about using our platform and all associated tools and services, and we are committed to taking appropriate steps to protect the information we collect. While no company can guarantee absolute security, we do take reasonable steps to implement appropriate physical, technical, and organizational measures to protect the personal information that we collect and process.  

We will retain your personal information in accordance with all applicable laws, for as long as it may be relevant to fulfill the purposes set forth in this Privacy Statement, unless a longer retention period is required or permitted by law. We will de identify, aggregate, or otherwise anonymize your personal information if we intend to use it for analytical purposes or trend analysis over longer periods of time.

The criteria we use to determine our retention periods include:

>The duration of our relationship with you, including any open accounts you may have
    with balitourists company, or recent bookings or other transactions you have made 
    on our platform
> Whether we have a legal obligation related to your personal information, such as laws
    requiring us to keep records of your transactions with us
> Whether there are any current and relevant legal obligations affecting how long we 
    will keep your personal information, including contractual obligations, litigation holds,
    statutes of limitations, and regulatory investigations

Cookies

Cookies are small pieces of text sent as files to your computer or mobile device when you visit most websites. Cookies may be delivered by us (first party cookies) or delivered by a third-party partner or supplier (third-party cookies). Cookies are either session cookies or persistent cookies. Session cookies enable sites to recognize and link the actions of a user during a browsing session and expire at the end of each session. Persistent cookies help us recognize you as an existing user and these cookies are stored on your system or device until they expire, although you can delete them before the expiration date.

Other similar technologies

>Web beacons, gifs, and clear gifs are tiny graphics, each with a unique identifier that
   are embedded invisibly on sites and in emails. Web beacons allow us to know if a 
   certain page was visited or if ad banners on our sites and other sites are effective. We 
   also use web beacons in our HTML-based emails to let us know whether our emails 
   have been opened by recipients, which helps us to gauge the effectiveness of certain 
   communications, promotions, and marketing campaigns.

> Proximity based beacons send one-way signals over very short distances, to 
    communicate with associated mobile apps installed on your phone. They can notify 
    you, for example, about experiences related to your trip and can alert you to related 
    deals or promotions. Beacons communicate with your device only when you are in 
    close proximity and only if you have given consent within the relevant mobile 
    application.

> Pixels are small objects embedded into a web page that are not visible to the user. 
    We use pixels to deliver cookies to your computer, facilitate the log-in process, 
    monitor the activity on our sites, and deliver online advertising.

> Tags are small pieces of HTML code that tell your browser to request certain content 
    generated by an ad server. We use tags to show you relevant advertising and 
    promotions.

> Scripts are pieces of JavaScript code that launch automatically when certain 
    webpages load, to determine whether users view associated advertisements.

> Local Storage Objects, such as HTML 5, are used to store content and preferences. 
    Third-parties with whom we partner to provide certain features on our site to display 
     advertising based upon your web browsing activity use Local Storage Objects to 
     collect and store information.

All of the technologies described above will be collectively referred to in this Cookie Statement as “cookies”.

At balitourist.tours, we use cookies for a number of reasons, including to:

>Help us improve your experience when visiting our sites

> Fulfill transactions and ensure our sites perform as intended
> Remember your preferences, such as language, region, or currency
> Provide you with relevant advertising and analyze performance of the ads
> Enable you to return to previous travel searches
> Identify errors on our sites
> Help with data protection and potentially detect and investigate malicious or
    fraudulent activity
> Help us understand traffic to our site, including time and date of the visit, time and 
    date of the last visit, and other information
> Analyze how well our sites are performing

The types of information that we collect through cookies include:

>IP address
> Device ID
> Viewed pages
> Browser type
> Browsing information
> Operating system
> Internet Service Provider
> Whether you have responded to, or interacted with, an advertisement
> Referring or referred links or URLs
> Features used and activities engaged in on our sites and in our apps

See the Categories of Personal Information We Collect section above for more information on what types of information are collected automatically.

Essential Cookies

Certain cookies are required or “essential” for our sites to function as intended. Essential cookies are necessary for you to navigate our site and use certain features like logging in to your account and managing your bookings. These cookies are also used to remember security settings that allow access to particular content. Lastly, we use essential cookies to collect information on which web pages visitors go to most, so we can improve our online services. You are not able to opt out of essential cookies.

Other Types of Cookies

We also use other types of cookies to make our site engaging and useful to you:

>Functional Cookies. We want to make sure when you visit our site, your preferences 
   (such as your preferred language), settings, and previous searches are remembered. 
   Functional cookies enhance your experience on Balitourist.tours company’s site.

> Analytics Cookies. We use analytics cookies to:

> Understand our site’s performance and how it is used, including the number of 
    visitors, how long you stay on the site, and which parts of the site you visit. We can 
    see details about how visitors interacted with the site, like the number of clicks visitors 
    made on a given page, their mouse movements and scrolling activity, the search 
    words visitors used, and the text visitors enter into various fields
> Test different designs and features for our site
> Monitor how our visitors reach our sites
> Determine effectiveness of our advertising
> Improve our services, including your experience on our site

For analytics, our third-party service providers may use cookies to perform their services and may combine the information that they collect about you on our sites with other information that they have collected. For example, we use Google analytics cookies to monitor the performance of our sites. Our ability to use and share information collected by Google Analytics about your visit to our sites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. This Cookie Statement does not cover such third-parties’ use of your information.

Some analytics cookies can perform tasks essential and/or functional to online services like enabling site improvements and testing changes on a site.  

>Advertising Cookies.
Balitourist company and our third-party advertising partners may use advertising cookies to show you advertisements both on and off our sites that are based on your interests. We may allow third-parties to collect information about your online activities through cookies to perform their services and may combine the information that they collect about you on our sites with other information that they have collected. These third-parties include business partners who collect information when you view or interact with one of (1) their advertisements on our sites or (2) our advertising or booking information on their sites and advertising networks, which collect information about your interests when you view or interact with one of the advertisements or tracking mechanisms they place on many different sites on the Internet. Our partners may make assumptions about your interests, characteristics, or preferences and add you to groups based on those assumptions in order to show you tailored advertisements. balitourist.tours does not have access to the cookies these third-parties may use to collect information about your interests, and the information practices of these third-parties are not covered by this Cookie Statement or our Privacy Statement. 

You can set or amend your web browser controls to accept or refuse cookies whenever you like, but please remember if you do choose to reject cookies, your access to some of the functionality and areas of our site may be restricted.

Some web browsers may transmit "do-not-track" signals to sites with which the browser communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether users are even aware of them. Participants in the leading Internet standards-setting organization that is addressing this issue are in the process of determining what, if anything, sites should do when they receive such signals. We currently do not take action in response to these signals. If and when a final standard is established and accepted, we will reassess our sites’ responses to these signals and make appropriate updates to this Cookie Statement.

If you have any questions or concerns about our use of your personal information, please contact us 

We may update this Privacy Statement in response to changing laws or technical or business developments. You can see when this Privacy Statement was last updated by checking the “last updated” date displayed at the top of this Statement.