Terms & Conditions

These terms and conditions may be amended from time to time and apply to all of our services.

By accessing, browsing, using, and/or completing a reservation through our website you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below.

Balitourist.com, under PT. Bewish International Tour and Travel, offer Online Travel agent services to the customers, offering a wide range of tours, activities, and adventure tours in Bali and Indonesia through the online system.

Bookings can be made directly through Balitourist.com. If you are having any problems booking through Balitourist.com then please contact our Customer Support Team at [email protected]

Bali Tourist reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions.  Bali Tourist is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters, etc., and/or other unforeseeable matters. You are responsible for providing Bali Tourists with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.

Please note that all prices for the services provided by Bali tourists have been stated in IDR Indonesia local currency. 

Hold and Secure Reservation
Your reservation would be confirmed once you settle the payment by Credit card or other online payment. All payment procedure, cancellation, and refund is based on Cancellation Policy which mentions at every product details.

Cancellation Policy
All cancellation fees held by Bali Tourists are only intended to cover our direct cost of amending and/or canceling your tour. Cancellation is made within 24 hours notice No Refundable, meanwhile cancellation is made before 24 hours 100% refundable.

All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and delivered in writing preferably by email to Bali Tourist in order to be valid. Once delivered the amendment and/or cancellation needs to be confirmed by Bali Tourist before further action can be taken. If a reimbursement is in order then it shall be made in accordance with all procedures and processed within 7 working days, and the stipulated amount will be transferred to the same credit card that was employed for the acquisition of the tour. Please note that we can not be responsible for delays in the delivery of the reimbursement to your account once it has been processed on our end.

Please note that special offers such as promotional codes cannot be applied afterward in the form of a refund. When offered, promotional codes and/or other special offers must be entered into the relevant field located on the payment page upon check out at the time of booking to be valid and applied.

Bali Tourist offers pick-up and drop-off services for most of its tours. Please read the tour description very carefully to see if pick-up and drop-off services are included in the price, can be added as an extra or the activity in question only offers the option of meeting us on location.

You as the traveler are responsible for your pick-up, this includes providing Bali Tourist with your pick-up location in time as well as being ready at the correct time for the pick-up for your tour. Bali Tourist will provide you with information about your pick-up time on your voucher which is provided upon booking. If you are unsure when to be ready for your scheduled tour then please contact our Customer Support Team [email protected] or our hotline at +62818715099 / +6281933027207

Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick-up point from the start of the pick-up time in order to not miss our guides when they arrive to pick you up. 

You as the traveler are responsible for arriving at the meeting point in time for your tour.  This includes being ready at the correct time at the correct location in time for your tour. Bali Tourist will provide you with information about the meeting point for your tour on your voucher which is provided upon booking. If you are unsure when to arrive for your scheduled tour then please contact our Customer Support Team.

Please note that if you do not arrive in time for your tour and/or are late to the meeting point of the tour, that is to say, you do not arrive at the correct meeting point at the correct time for your tour then you are not entitled to a refund of the price paid for the services.

Extras and rental gear can both be added upon booking your tour as well as afterward as long as it is made no later than the evening before your tour departure date. If you have already made a reservation with us and would like to add any extras and/or rental gear to your reservation it could be done on the spot and extra payment directly to the vendor 

Safety equipment needed for each tour is provided by Bali tourists and is not classified as rental gear. 

As with any and all world travel, we strongly recommend that you purchase a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation on short notice. Having travel insurance is always a good idea when traveling around the world.

We also provide daily travel insurance to cover your tour in Bali and should be booked (add on) when you make any booking with us.

All adventure trips and outdoor activities are dependent on weather and general conditions. Bali Tourists reserves the right to alter routes, itineraries, departure times, and or cancel your trip without prior notice with your safety in mind, should the necessity arise. If the tours are canceled cause of the weather Bali Tourist Tours is responsible to refund the full amount or you change the travel date if it is available. 

Bali Tourists can not be held responsible for any loss, damage, accident, injury, sickness, schedule change, or other factors due to weather, strike, natural disasters, or any other cause beyond Bali Tourist control. Bali Tourist acts in good faith and cannot be held responsible for defaults or delays of organizations that are not a part of the Bali Tourist family such as individual agencies, hotels, other tour operators, airlines, guides, restaurants, or any other person‘s or company‘s act. 

Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk.

 

Guests/clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with Balitourist.com or their partners’ guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks and Bali Tourists or their partners do not assume any responsibility for accidents that are caused by their customers or can be traced to their own actions or are caused by factors outside of human control (force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.

We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset, or put other passengers in danger. In such cases, full cancellation charges is applied.

Bali Tourist welcomes all feedback, as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us.

Please note that all complaints must reach Bali Tourists within 3 days from the completion of your tour. Otherwise, possible compensation is not valid.